What is our Return Policy?
hoko.ok offers you a 3-Days easy return policy on all products that you purchase from us. To qualify for this, the product must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back.(*Terms&conditions apply)
How do I return the product to HOKO.PK within 15-Days?
Contact us via email at firstname.lastname@example.org or Simply Call us at +92-333-4843756
All you need to do is follow these three easy steps:
- Products are unworn and unused.
- Original Brand Tags & Packaging of the product is intact.
- Put the product with original packaging in a box.
- Pack the items safely and paste the return address on the box.
- We will email you the address that should be pasted on the box.
- We will send a courier over to pick it up from you. Handover the packed Box to the courier person and Relax. We will either refund your money or send a replacement product to you.
- If your pincode is not serviceable for reverse pickup, ship the box to us through your chosen courier service provider. We will credit your account with PKR.100 towards courier charges.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your hoko.pk account in a form of Gift Voucher or equivalent amount will be credited to your bank account through bank transfer.
Terms and conditions
- Customized products which includes personalized products manufactured with specific instructions from Customer is not eligible for return.
- You will receive complimentary return shipping for all eligible products for return within the 3 Days Exchange policy.
- Along with the returned shipment, product should be accompanied with Original Product Certificate and Original Copy of Invoice for all returns/exchange.
- The product must be in an absolutely unworn and brand new condition. Make sure you have not used the product. Scratched and Used Products will not be taken back.
- In case of any exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
- The order may be cancelled before shipment due to any of the following reason:
1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. The shipping address is not serviceable.